Refund and Returns Policy
Returns & Exchanges
At Valencia Art Shop, customer satisfaction is our priority. We want to make sure you are happy with your purchase.
Return & Exchange Policy
- Customers have the right to return or exchange products within 14 days of receiving their order, subject to applicable consumer protection laws and legal exceptions.
- Products must be returned in their original condition, unused, and with their original packaging and accessories.
- Customized products made according to the customer’s specific requirements are subject to applicable legal exceptions.
Defective or Incorrect Products
- If you receive a defective, damaged, or incorrect product, you have the right to request a return or exchange within 30 days of receiving your order.
- In such cases, return shipping costs will be covered by Valencia Art Shop.
- Please provide clear photos or videos showing the issue so our team can review your request.
- No additional costs will be charged to the customer for returns or exchanges due to product defects or incorrect orders.
How to Request a Return or Exchange
To request a return or exchange:
- Contact us through our official Facebook or Instagram pages.
- Provide your order number and the reason for your request.
- Attach clear photos or videos of the product, if applicable.
- Our team will contact you with the next steps.
Refunds
- Approved refunds will be processed using the original payment method, in accordance with applicable consumer protection laws.
- Refund processing time may vary depending on the payment provider.
For any questions or assistance, feel free to contact us through our official social media pages.
Thank you for choosing Valencia Art Shop ❤️
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